Privacy Policy

Compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.

This Privacy Policy outlines how Dark Galaxy Limited DBA AgentFire.com collects, uses, maintains, and discloses information collected from users of agentfire.com. This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering, registering or filling out forms on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, schedule a demo, use live chat, open a support ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, schedule a demo, use live chat, open a support ticket or enter information on our site, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. Cookies make your site experience more efficient and some features may not function properly when disabled.

However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Use of Facebook Pixel

We use the Facebook Pixel on our website. This tool helps us understand the actions people take on our website and measure the effectiveness of our advertising. The Facebook Pixel collects data that helps us:

  • Track conversions from Facebook ads.
  • Optimize ads based on collected data.
  • Build targeted audiences for future ads.
  • Remarket to people who have already taken some kind of action on our website.

The data collected through the Facebook Pixel is anonymous to us and does not enable us to identify individuals. However, the data is stored and processed by Facebook, which may link this information to your Facebook account and use it for its own advertising purposes, as described in the Facebook Data Policy.

You can control and limit the data collected by the Facebook Pixel using the settings in your Facebook account.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Facebook Pixel
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • Live chat

We, along with third-party vendors such as Facebook and Google use first-party cookies (such as the Facebook Pixel & Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

California Consumer Privacy Act (CCPA) Compliance

We operate as a B2B company, providing specialized services to real estate agents. While the California Consumer Privacy Act (CCPA) grants California residents specific rights regarding their personal information, we emphasize that our services are directed at businesses, not individual consumers.

Data Collection and Usage: We collect and use personal information solely for business purposes to enhance our services to our clients. We do not sell personal information.

Your Rights: Under the CCPA, you have the right to know what personal information we collect, use, disclose, and the right to access and delete this information. To exercise these rights, please contact us at [email protected].

No Sale of Personal Information: We do not sell personal information. This policy aligns with our commitment to maintaining the privacy and security of the data entrusted to us by our business clients.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

You can change your personal information:

  • By emailing us
  • By calling us
  • By logging in to your account
  • By chatting with us or by sending us a support ticket

Requesting Data Deletion:

If you would like to request the deletion of your personal data that we have collected, stored, or processed, you may do so by submitting a data deletion request. To exercise this right, please contact [email protected] with the subject line “Data Deletion Request.”

Please provide the following information in your request:

  • Your full name
  • Your email address associated with your account or any services you have used
  • A brief description of the specific data you would like to have deleted

Upon receiving your request, we will acknowledge receipt of your request within a reasonable time frame and will process your request in accordance with applicable data protection laws and regulations.

Please note that requesting the deletion of your personal data may result in the termination of your access to certain services or features on our platform, as some data may be necessary for the proper functioning of these services.

In certain cases, we may be legally obligated to retain some of your personal data for a specified period (e.g., for tax or accounting purposes). In such cases, we will delete the data as soon as the retention period expires and notify you once the deletion has been completed.

If you have any questions or concerns about our data deletion process or your rights under this privacy policy, please do not hesitate to contact us at [email protected].

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s important to note that we do allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at:

We will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Dark Galaxy Limited DBA AgentFire.com
2093 Philadelphia Pike #2250
Claymont, DE, 19703
United States
[email protected]

Last Edited on 2-14-2024

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